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Property Owners FAQ

General
LodgeAway is a vacation rental marketplace, that allows property owners and managers to list their property online through a user friendly interface. By the same mean, LodgeAway helps thousands of travelers browse and find their next vacation rental.
Our actual services include online listing services for vacation rentals worldwide and professional website design. If you are interested in designing and managing your own website, feel free to contact us for a quotation.
LodgeAway is dedicated to protect the privacy of its users. Therefore, we use Secure Sockets Layer (SSL) technology to protect all transaction made through our Web site. SSL encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. Plus, a secure payment gateway is made possible thanks to Paypal, you may therefore pay by credit card or by Paypal electronic fund transfer safely.
For any inquiry, comment, problem or to give us testimonials about our service, you may use the contact us page to reach our team, If you have a question concerning a listing you have, please specify its ID number.
Listing
Follow this link and follow the easy steps to register and list your vacation rental.
Different listing plans are available for property owners to choose from. To compare all our packages follow this link for details.
LodgeAway offers a comprehensive and interesting rate for multiple properties listings. Whether you are a property manager or an association of vacation rental owners, LodgeAway can help you promote your properties effectively while giving an interesting discount on multiple packages. Follow this link for details.
In order to increase your exposure you may want your listing to appear first in our search result. To do so, we suggest upgrading your package plan to list your property on top of search results for travelers seeking a vacation rental in your area. To upgrade your actual listing log in to your “Control Panel” and select the “Upgrade my Package” link in the menu next to your listing.
Control Panel
To modify your listing you must first log in to your Control Panel. Once logged in, you have a preview of all your listing in the first page. Select the information you want to modify from the menu on the right of each listing.
You may edit your personal information from the control panel. Simply log in and click on "Edit Account" from the left menu.
In order to delete a duplicated listing or simply remove your property from our website, use the contact us page to request a listing removal. In your request, specify the listing ID number, your username/email and the reason of your listing removal request.
Inquiries
To increase your boookings and traffic to your listing, follow this link.
Visit our " how it works" page for tips on managing your inquiries and increasing your booking.
Troubleshoot
If you cannot find the exact location of your property from the “Add a new listing” menu, you may suggest us a region that you think should be available under a specific country or state by clicking on the link “Suggest a Region” under the geographical location. For the meantime, we suggest listing your property directly in the country and state, where your property is located. Once your suggested region is approved, the LodgeAway team will automatically add your listing under your suggested region.
If you cannot remember your password follow this link to reset it.Forgot my password
If your listing doesn’t appear in our web site, one of the following situation might have occurred:

Your listing might not have been reviewed by our team yet (please allow 48 hours for your listing to be reviewed and posted). A payment may be pending for your account. Your listing might not comply with the regulation specified in our terms and conditions. termsandconditions.aspx Your listing is duplicated.

If you think the situation described above doesn’t apply to you, feel free to contact us.
Pictures
If you want to upload or remove pictures from your listing, you may do so by login in to your control panel and select "manage pictures" from the menu on the right of your listing.
Our Picture Manager support most common format of pictures such as ".gif .jpg .bmp .png"
In order to provide our web site users with a homogenous picture standard the following requirements must be met:
1. We recommend posting pictures that does not contain any person or pet. Pictures that contain persons and pets are limited to LodgeAway’s discretion.
2. Pictures uploaded by a user must not be protected by copyrights, right of publicity, trademarks, or other proprietary right. A property owner may only post such material on his/her listing if an authorization has been given by the owner of such material.
3. Uploaded pictures must be free of edited material, text or link to a third party website.
Calendar
Log in to your Control Panel and click on the link "Manage calendar".
Map
If the map shows the wrong location for your property, make sure you have entered your adress correctly in your listing detail. To edit the provide adress for map locatisation
If you want to remove your property from the map, log in to your Control Panel and select manage Adress and Map. From the "Show your property on the map?" select "no" and click on update.
Registration and Login
From the top right corner of every page on LodgeAway select "Property Owner Login". Enter your username and password. Remember your username is also your email.
If you'd like to change the email adress you have provided as your username, send us an inquiry from the contact us page with your new email adress and the reason for modification.
Log in to your Control Panel and from the left menu under Account info select "Change password"
FAQ
If you have not receive a confirmation email after your registration, please verify your junkmail inbox as some email provider directs emails received from unknown source into junkmails. If you still cannot find our automated confirmation email, contact us by providing us your username and name.

Travelers FAQ

General
Lodgeaway is an online marketplace for vacation rentals. We only provide the listing service for property owners and managers.
No. We only provide the listing service for property owners and managers.
Use our Contact Us page to reach us.
If you'd like to report a fraudulent listing or property, contact us. by providing us all the details concerning the listing, LodgeAway will investigate all fraud report seriously.
Searching
You may search for properties through our worl map on the homepage or simply by writing a destination name into our search engine field located on the homepage. If available, our search engine will return all listings that match your query with a basic description of all property in the search result. If you'd like to access a detailled descriotion of the property simply click on listing.
As a traveler searching for vacation rentals, you do not need to register to contact property owners. Simply enter your message in the "Contact Info" section of the listing to reach the property owner and inquire about its property.
Inquiry
Simply contact the property owner by filling the contact form found in the listing's page.
We suggest inquiring to more than one property in the destination of your choice in order to increase your possibilities of finding an available vacation rental for the period of your stay.
Every Property owner or manager have their own rental policy, it is common to see property owners accepting credit cards for reservation, but it is not the norm as some property owner prefers other payment method. Feel free to contact the owner for more detail.
Listing
Although we investigate each vacation rental on our website, LodgeAway is not responsible for any information or picture. Listing owners are responsible for all the information they have provided. Please read our Privacy Policy and Terms & Conditions for more details.
Our Partners: VacationRentalsHub.com | CanadaUSACottages.com | Findchalet.com | EuroHomeRentals.com | FloridaRentalsHub.com | Chalets à louer au Québec
LodgeAway.com is one the fastest growing websites dedicated to the vacation rentals industry. With its affiliated websites that specialize in different region of the world, LodgeAway offers travelers a wide variety of holiday rentals to suit their short term lodging needs. Whether you are looking for a cozy chalet rental for a week-end getaway or a condo rental for your next business trip, your next rental is just one click away.
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